Can you leave your luggage at a hotel in Japan before check-in, or after checkout? Each hotel answers on its own FAQ or terms, and the answers are not the same. So we read the official luggage rules of 34 hotels and chains and put them in one table.
The short version: 25 of the 34 say they hold bags after checkout, 2 say they do not, and 7 do not say clearly. 9 set a same-day deadline, 2 charge for longer storage, and 10 refuse cash-on-delivery parcels or ask the sender to prepay.
This is the seventh of our cross-hotel tables, after what late checkout costs, when free cancellation ends and what hotel parking costs.
Hotel luggage storage in Japan: the table
Grouped by what the page says about bags after checkout. “△” means yes, with the condition quoted. Every row’s official page is listed under Sources.
| Hotel or chain | Before check-in | After checkout | Longer storage and fees | Sending bags ahead | Lost property kept |
|---|---|---|---|---|---|
| Hold bags after checkout (25) | |||||
| InterContinental Yokohama Grand Yokohama (Minato Mirai) | Yes, 1F Bell Captain desk | Yes | Not stated. No lockers | c/o the Bell Captain desk, with guest name and stay date. No luggage delivery to the airport | 3 months; the hotel does not contact you |
| Hotel Ryumeikan Tokyo Tokyo (Yaesu) | Yes, 15F front desk | Yes, the same day as a rule | Next stay within 7 days: 1 item per guest free. Otherwise charged since June 1, 2026, from 1,000 yen per item on day 8 (see below) | c/o the front desk, with stay date and the booker’s name | No period given |
| Candeo Hotels Tokyo Roppongi Tokyo (Roppongi) | Same day only | Same day only | No. Items held 3 days | Contact the hotel first. Check-in date and guest name | 3 days, then cash and valuables to the police |
| Almont Hotel Nippori Tokyo (Nippori) | Yes | Yes | Not stated | Stay date and full name. Prepaid only; to arrive the day before or on the day | 1 month (valuables 7 days, then police); the hotel does not contact you |
| Nakanobo Zuien Kobe (Arima Onsen) | Yes, free | Yes, free | Checking in again a few days later: kept until then. No coin lockers | Contact the hotel first. Stay date and lead guest’s name. No cash-on-delivery or chilled parcels | 7 days, then police |
| Hotel Collective Naha (Kokusai-dori) | Yes, ask the bell staff | Yes | Terms: items left in the cloakroom or storeroom kept 1 month | Booking name, hotel name and arrival date | Valuables 7 days, then police |
| The Park Front Hotel at Universal Studios Japan Osaka (USJ) | Yes, 2F locker room (locked; card key from the 3F front desk) | Yes, front desk | Free coin lockers on 2F (100-yen coin returned) | Booker’s full name in katakana, guest name, stay date. Prepaid only | Not stated |
| Sapporo Grand Hotel Sapporo | Yes, main building 1F lobby cloakroom | Yes, same cloakroom | Not stated | c/o the Bell Counter, with full name and stay date | Not stated |
| The Busena Terrace Okinawa (Nago) | Yes, the butlers store it | Yes | Changing: locker room at South Tower 1F (Refreshing Square) | To Butler Service: lead guest’s name, addressee and arrival date | Not stated |
| Halekulani Okinawa Okinawa (Onna) | Not stated | Yes, Guest Services | Valuables: lockers in the Beachfront Wing changing rooms | Show a copy of the courier receipt matching the booking name and arrival date | Not stated |
| Hotel Okura Kyoto Kyoto (Kawaramachi Oike) | Yes, 1F cloakroom, free | Yes | Kyoto Station lounge to hotel delivery: 500 yen per item | To the postal address on its FAQ, with stay date and guest name | Not stated |
| Hotel Granvia Osaka Osaka Station | Yes | Yes (the page literally says “after check-in” on departure day) | Not stated | Not stated on the page we read | Not stated |
| Hotel New Otani Tokyo Tokyo (Kioicho) | Yes, Bell Desk | Yes | Not stated | Name and arrival date. Prepaid only, no cash-on-delivery | Not stated |
| Hotel Granvia Kyoto Kyoto Station | Yes, 2F cloakroom | Yes | Not stated | c/o the Front Desk, with name and arrival date | Not stated |
| Maihama View Hotel by HULIC Chiba (Maihama) | Yes, from 6:00 at Guest Services | Yes (no end time given) | Tokyo Disney Resort Welcome Center to hotel: free; back after checkout: charged | Stay date and booker’s name with furigana; to arrive by the day before | No period given |
| Keio Plaza Hotel Tokyo Tokyo (Nishi-Shinjuku) | Yes, lobby-floor Bell Captain desk | Yes, same desk | Not stated | After booking. Guest name in katakana and check-in date | Not stated |
| Takayama Green Hotel Takayama | Yes, front desk | Yes | Not stated | Booking name and check-in date. Prepaid only; tell the hotel when it will arrive | Not stated |
| Karaksa Hotel Tokyo Station Tokyo (Yaesu) | Yes, 1F front desk | Yes, collect it the same day | Free if you are staying at the hotel again | Booker’s name, check-in date, contents and phone number | No period given; the hotel does not contact you, as a rule |
| Keikyu EX Inn Haneda Tokyo (Haneda) | Check-in day only | Only bags you can collect by 23:00 the same day | No. Very large or many bags may be refused | To arrive the day before or on check-in day. Full name in furigana. No cash-on-delivery | Not stated |
| Dormy Inn Chain | △ “Only items the hotel has agreed to in advance” | △ Same condition | Returning a few days later: kept until you check in again | Contact the hotel first. Prepaid only; keep the tracking number | Not stated |
| Super Hotel Chain | Stay date only | Only if you collect it the same day | No. Some hotels do not offer storage | Not stated (shipping out during front desk hours) | 1 month (valuables to the police) |
| Tokyu Stay Chain | Yes, front desk | Yes, for that day | Not beyond that day | Name and check-in date. No cash-on-delivery | Not stated |
| MIMARU Chain (Tokyo, Kyoto, Osaka) | Yes, 7:00 to 22:00, free | Yes, 7:00 to 22:00, free | Outside those hours or days: 500 yen per item per day | Booking name. To arrive on or after check-in date; earlier may incur fees | Not stated |
| First Cabin Chain | Stay date only | Same day (the page literally says “after check-in”). Haneda Terminal 1: not after checkout | No. Matsue (unstaffed): no bag storage | Not stated in the FAQ we read | Not stated |
| Asakusa View Hotel Tokyo (Asakusa) | Self-service cloak lockers by the 1F Bell Desk | Same lockers, until 24:00 on checkout day | Not beyond midnight on checkout day | After booking. Booking name and stay date | Not stated |
| Do not hold bags after checkout (2) | |||||
| Nine Hours (9h) Capsule hotel chain | Check-in date only (Narita Airport: not available) | Not available | No. Bags too big for the locker: front desk | To arrive on check-in date, name in Roman letters. Narita Airport: not accepted | Not stated |
| Wise Owl Hostels Shibuya Tokyo (Shibuya) | Not allowed | Not allowed; the hostel points you to station coin lockers | No | To arrive the day before or on check-in day; paid by the sender | Not stated |
| Not stated or unclear after checkout (7) | |||||
| The Okura Tokyo Tokyo (Toranomon) | Not stated | Not stated | Terms: items left in the cloakroom kept 1 month, in the storeroom 3 months, then disposed of | Kept only if the hotel has accepted it in advance. Guests: c/o the Bell Desk | 7 days, then police |
| Hotel Okura Tokyo Bay Chiba (Maihama) | Not stated | Not stated | Hotel to Haneda Terminal 1: 1,500 yen per item (see below) | Stay date and booking name; held until check-in day. No cash-on-delivery | 7 days, then police |
| Hotel Chinzanso Tokyo Tokyo (Mejiro) | Yes, until your room is available | Not stated | — | Not stated | 1 week, then police |
| Swissotel Nankai Osaka Osaka (Namba) | Yes, free, if you arrive before your room is ready | Unclear: only a general services line on “baggage handling and storage” | — | Courier slips in the room | Not stated |
| Fuji Kawaguchiko Onsen Konansou Yamanashi (Kawaguchiko) | Yes, tell the front clerk | Not stated | — | Stay date and booking name | Not stated |
| the b Chain | From the morning of check-in day | Not stated | — | To arrive on check-in day. No online orders | Not stated |
| Hotel Taikanso Miyagi (Matsushima) | Unclear (hours only) | Unclear (hours only) | Stored free at its sister shop Taikantei (1F shop), 8:30 to 17:00 | — | — |
Counts: 25 hold bags after checkout, 2 do not, and 7 do not say clearly. Before check-in, 28 say yes, Dormy Inn says yes on a condition, 1 says no, and the rest do not say clearly. Hotel Granvia Osaka and First Cabin literally write “after check-in” in the sentence that covers the departure day; we read it as after checkout.
Sending bags ahead? Our luggage forwarding tool shows what it costs to send a suitcase from hotel to airport, hotel to hotel or airport to hotel, and the day to send it, from Yamato’s official fares.
Can you leave luggage at a hotel after checkout?
How many hotels hold bags after checkout?
25 of the 34 say so on their official pages, from large hotels such as Hotel New Otani Tokyo, Keio Plaza Hotel Tokyo and InterContinental Yokohama Grand to chains such as Super Hotel, Tokyu Stay and MIMARU. Dormy Inn is the conditional one: it stores “only items the hotel has agreed to in advance”, before check-in and after checkout alike, so ask first.
Which hotels say no?
2, and both are capsule or hostel types. Nine Hours states that “luggage storage after check-out is not available”. Wise Owl Hostels Shibuya does not hold bags before check-in or after checkout and sends guests to station coin lockers. The First Cabin chain holds bags after checkout, but not at Haneda Terminal 1, for airport security reasons. None of the full-service hotels and ryokan in this table says it refuses after checkout.
Which hotels do not say?
Seven. The Okura Tokyo, Hotel Okura Tokyo Bay, Hotel Chinzanso Tokyo, Konansou and the b say nothing about after checkout. Swissotel Nankai Osaka has only a general line in its services list, “We are pleased to assist you with your baggage handling and storage”, with no separate answer for after checkout. Hotel Taikanso stores bags free at its sister shop, Taikantei, from 8:30 to 17:00, but does not say whether that is before check-in, after checkout or both. None of the seven says no.
Is there a deadline to pick up bags after checkout?
9 hotels set one. Keikyu EX Inn Haneda takes only bags you can collect by 23:00 the same day. MIMARU stores free until 22:00. Asakusa View Hotel’s self-service cloak lockers run until 24:00 on checkout day. Hotel Ryumeikan Tokyo (as a rule), Candeo Hotels Tokyo Roppongi, Karaksa Hotel Tokyo Station, Super Hotel, Tokyu Stay and First Cabin say the same day. Hotel New Otani Tokyo, Keio Plaza Hotel Tokyo and Hotel Granvia Kyoto give none.
Does Maihama View Hotel have a closing time?
Its answer says bags are held at Guest Services from 6:00, and gives no end time. Ask at the desk.
Can you drop bags at the hotel before check-in?
How many hotels hold bags before check-in?
28 of the 34 say yes, and Dormy Inn says yes on its condition. The Okura Tokyo, Hotel Okura Tokyo Bay and Halekulani Okinawa do not say. Halekulani’s FAQ answers “Can you store my luggage after check-out?” but has no matching answer for before check-in, so we have not marked it yes.
Which hotels only hold bags on the check-in day?
Keikyu EX Inn Haneda (check-in day), Nine Hours (“the check-in date”), Super Hotel and First Cabin (the stay date) and Candeo Hotels Tokyo Roppongi (same day). The b holds bags from the morning of check-in day. Maihama View Hotel starts at 6:00, and MIMARU at 7:00.
Which hotels refuse bags before check-in?
Wise Owl Hostels Shibuya says “It is not allowed.” Nine Hours Narita Airport also does not hold bags before check-in, and First Cabin Matsue, which has no staff, holds no bags at all.
Is hotel luggage storage free, and for how long?
Which hotels say storage is free?
Nakanobo Zuien, Hotel Okura Kyoto, Swissotel Nankai Osaka (before check-in), MIMARU (7:00 to 22:00 on your check-in and checkout days) and Hotel Taikanso say free outright. Most other pages in the table mention no fee for same-day storage.
Which hotels charge for luggage storage?
2. MIMARU charges 500 yen per item per day outside 7:00 to 22:00 or outside your check-in and checkout days. Hotel Ryumeikan Tokyo began charging on June 1, 2026: one item per guest is free if the next stay starts within seven days of dropping it, but a stay eight or more days away, a second item, or a shipping date eight or more days away costs 1,000 yen per item from day 8, 2,000 yen from day 15, and 1,000 yen more every seven days after. It keeps items three months at most, and disposing of a suitcase costs 1,000 yen.
Can I leave luggage at a hotel between two stays?
At 4 in the table. Nakanobo Zuien keeps bags until your next check-in if you return a few days later. Karaksa Hotel Tokyo Station stores them free for guests staying again. Dormy Inn keeps them until you check in again, but may send them back cash-on-delivery if you postpone or cancel. Hotel Ryumeikan Tokyo uses the seven-day rule above.
What happens to bags that are never collected?
The Okura Tokyo’s terms keep items left in the cloakroom for 1 month and in the storeroom for 3 months, then dispose of them. Hotel Collective keeps both for 1 month. Candeo Hotels’ rules keep items it holds for 3 days.
Are there paid delivery services between the hotel and a station or airport?
Hotel Okura Kyoto carries bags between its Welcome Lounge in front of Kyoto Station and the hotel for 500 yen per item. Hotel Okura Tokyo Bay sends bags to the JAL counter at Haneda Terminal 1 for 1,500 yen per item up to 15 kg: drop them by 10:00, collect them from 16:00 to 20:00. Maihama View Hotel brings bags free from the Tokyo Disney Resort Welcome Center, and Hotel Okura Tokyo Bay lists a free delivery from a Welcome Center to the hotel (8:00 to 15:00). InterContinental Yokohama Grand says it does not deliver bags to the airport, and Nakanobo Zuien does not deliver to stations or airports.
Sending luggage to your hotel ahead of arrival
What should I write on the label?
The stay date and the booking name, at almost every hotel. Some ask for a script: katakana at The Park Front Hotel at Universal Studios Japan and Keio Plaza Hotel Tokyo; furigana (the kana reading) at Maihama View Hotel by HULIC and Keikyu EX Inn Haneda; and Roman letters at Nine Hours (9h). Karaksa Hotel Tokyo Station also wants the contents and a phone number.
Can I send it cash-on-delivery?
Not at 10 in the table, which refuse cash-on-delivery or ask the sender to prepay: Almont Hotel Nippori, Nakanobo Zuien, Hotel New Otani Tokyo, Hotel Okura Tokyo Bay, Takayama Green Hotel, Keikyu EX Inn Haneda, Tokyu Stay, Dormy Inn, The Park Front Hotel and Wise Owl Hostels Shibuya. Hotel Route Inn, below, says the same. Pay the shipping when you send the bag.
When should the bag arrive?
7 set a date. The b wants it on check-in day, and Nine Hours on the check-in date. Keikyu EX Inn Haneda, Wise Owl Hostels Shibuya and Almont Hotel Nippori ask for the day before or the day itself. Maihama View Hotel asks for it to arrive by the day before. MIMARU recommends a date on or after check-in and says earlier arrival may incur storage fees.
Do I need to tell the hotel first?
At 5. Candeo Hotels says it may not accept a parcel it was not told about. Dormy Inn wants the stay date, name, phone number and contents, and asks you to keep the tracking number. Nakanobo Zuien and Takayama Green Hotel ask you to let them know. The Okura Tokyo’s terms hold a parcel only if the hotel has accepted it in advance. Halekulani Okinawa asks for a copy of the courier receipt that matches your booking name and arrival date.
Can I have online orders delivered to the hotel?
The two chains that say so disagree. The b does not accept or store items bought by mail order at all. Dormy Inn accepts online orders until checkout time. For moving your own bags between cities, see our luggage forwarding guide.
Can the hotel ship my bags out?
Many can, with rules. Hotel Okura Tokyo Bay adds a 500-yen hotel fee to the fare and ships the same day until 13:00. Maihama View Hotel adds 520 yen and takes bags from 7:00 to 13:00. Halekulani Okinawa quotes about US$30 within Japan, whatever the size. Hotel Ryumeikan Tokyo ships within Japan only; requests after 13:00 go the next day. The Park Front Hotel’s FAQ gives two answers for after 13:00: one says the 3F Bell Desk takes them cash-on-delivery only, the other says the Bell Desk takes them, with no condition.
Where does the hotel keep your luggage?
Staff desk or self-service lockers?
Most keep bags at a staffed cloakroom, bell desk or front desk. 2 are self-service: The Park Front Hotel sends guests arriving early to a locked 2F locker room (card key from the 3F front desk) and has free coin lockers that return your 100-yen coin, and Asakusa View Hotel uses cloak lockers by the 1F Bell Desk.
Do any hotels keep bags somewhere else?
Hotel Taikanso in Matsushima keeps guests’ bags free at its sister shop, Taikantei; ask the staff at the 1F shop. InterContinental Yokohama Grand and Nakanobo Zuien state that they have no lockers; staff hold the bags.
What will a hotel not store?
Cash and valuables are the most common exclusion. Several also refuse fragile items, food and anything kept cold, and Hotel Okura Kyoto’s cloakroom adds computers, game consoles and tablets.
Lost property: how long does a hotel keep what you leave behind?
How long is lost property kept?
9 hotels in the table state a period, from 3 days at Candeo Hotels to 3 months at InterContinental Yokohama Grand. The Okura Tokyo, Hotel Okura Tokyo Bay, Nakanobo Zuien and Hotel Chinzanso Tokyo keep items 7 days or a week, then hand them to the police. Almont and Super Hotel keep them 1 month.
Will the hotel contact me?
Not at 3 that say so: InterContinental Yokohama Grand and Almont state that they do not contact the owner, and Karaksa Hotel Tokyo Station does not, as a rule, except for some valuables. Call the hotel yourself as soon as you notice.
Hotels we could only partly check
These pages answer one luggage question, not the rest, so they are kept out of the main table. Sending bags ahead only (no rule on holding bags before check-in or after checkout):
| Hotel or chain | Sending bags ahead: what the official page says |
|---|---|
| InterContinental Osaka Osaka (Umeda) | Send to Guest Relations, with check-in date and the registered guest’s name. The FAQ says nothing about holding bags before check-in or after checkout |
| Hotel Route Inn Chain | Stay date and guest name in katakana; held until check-in day. No cash-on-delivery or collect-on-delivery parcels, cash, valuables, medicine, fragile, hazardous or chilled items. The FAQ says nothing about holding bags before check-in or after checkout |
Lost property only:
| Hotel or chain | Lost property: what the official terms say |
|---|---|
| Vessel Hotels Chain | 14 days, then disposed of without notice (valuables 7 days, then police; perishables and magazines 1 day) |
| Hotel Keihan Chain | Waits for the owner to ask, as a rule; valuables to the police within 7 days |
| Hotel Monterey Chain | 7 days, then police |
(If you arrive before check-in: our early check-in fees table notes that 31 of 38 hotels that state a check-in time start at 15:00, and that several sell no early hours at all.)
Frequently asked questions
Can I leave my luggage at a hotel in Japan before check-in?
Will a hotel in Japan hold my bags after checkout?
Until what time can I pick up my bags after checkout?
Is hotel luggage storage free in Japan?
Can I leave luggage at a hotel for several days?
Can I send my luggage to the hotel before I arrive?
Can I send a cash-on-delivery parcel to my hotel?
How long do hotels keep things left behind?
Bottom line (2026): Of 34 hotels and chains checked on their own pages, 25 hold luggage after checkout and 2 (Nine Hours, Wise Owl Hostels Shibuya) do not. 9 set a same-day deadline, as late as 24:00. MIMARU and Hotel Ryumeikan Tokyo charge for longer storage, and 10 refuse cash-on-delivery parcels sent ahead or want them prepaid.
Sources
Each row is from the hotel’s own site, read on September 29, 2026. Luggage rules change, so confirm with the hotel before you rely on them.
- InterContinental Yokohama Grand (the hotel’s FAQ (chat page)), 2 (the hotel’s FAQ (chat page))
- Hotel Ryumeikan Tokyo, 2, 3
- Candeo Hotels Tokyo Roppongi, 2
- Almont Hotel Nippori, 2
- Nakanobo Zuien (the hotel’s FAQ (chat page)), 2
- Hotel Collective, 2
- The Park Front Hotel at Universal Studios Japan
- Sapporo Grand Hotel
- The Busena Terrace
- Halekulani Okinawa
- Hotel Okura Kyoto, 2
- Hotel Granvia Osaka
- Hotel New Otani Tokyo
- Hotel Granvia Kyoto
- Maihama View Hotel by HULIC, 2, 3, 4
- Keio Plaza Hotel Tokyo
- Takayama Green Hotel
- Karaksa Hotel Tokyo Station
- Keikyu EX Inn Haneda
- Dormy Inn
- Super Hotel
- Tokyu Stay
- MIMARU
- First Cabin
- Asakusa View Hotel, 2
- Nine Hours (9h)
- Wise Owl Hostels Shibuya
- The Okura Tokyo, 2
- Hotel Okura Tokyo Bay, 2
- Hotel Chinzanso Tokyo
- Swissotel Nankai Osaka, 2
- Fuji Kawaguchiko Onsen Konansou
- the b
- Hotel Taikanso
- InterContinental Osaka
- Hotel Route Inn
- Vessel Hotels
- Hotel Keihan
- Hotel Monterey
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