teamLab Planets Tickets (2026): There Is No Door to Buy At, It Opens at 8am, and the Price Moves

Three things about teamLab Planets are wrong in most English guides, and each one can cost you the visit. There is no ticket counter and no vending machine — the museum says so in three separate places, and a walk-up simply does not get in. It opens at 8:00, not the 9:00 or 10:00 you will read elsewhere, which makes an early slot the quietest way to do it. And the adult price is a floor, not a price: tickets run on dynamic pricing, so 3,600 yen is where it starts. There is also a payment trap that no guide seems to mention — log into a DMM account and your Mastercard is refused.

teamLab Planets tickets at a glance

🚨 The three things guides get wrong

Buying: where, when, and what you cannot undo

Where the official channels are

The official ticket store is run by DMM and available in six languages — Japanese, English, traditional and simplified Chinese, Korean and Thai. You do not need to register an account; guest checkout works, and as covered below it actually accepts more payment methods. Beyond that, the operator itself lists Lawson Ticket (Loppi), Seven Ticket and Klook as channels, with a separate desk for groups of 20 or more. You can buy up to 10 tickets in one transaction. There is no telephone sales line and nothing is posted to you.

How far ahead you can book

Roughly three months. As of late August 2026 the site said tickets for November would go on sale in late August — so if your dates are further out than that, they are not missing, they are not released yet. Two closure dates are published so far: Thursday September 3 and Thursday October 1. Nothing beyond that has been announced, which is not the same as the museum being open every other day — check before you commit to a date late in the year.

🚨 No refunds, ever — but three changes

The rule is stated without qualification: tickets cannot be canceled or refunded once purchased. What you get instead is the right to change the date and time up to three times. The deadlines are tighter than most people assume — two hours before your slot for an Entrance Pass, or 8:30am on the day for a Premium Pass. Changes are refused in several situations: changing only part of a multi-ticket order, tickets you have distributed to others and not recovered, anything bought with a coupon, and slots that have sold out. If the new slot costs more you pay the difference and the original is refunded afterwards. And if you were thinking of buying to resell: the operator invalidates resold tickets and issues no refund.

Getting in on the day

The QR code that will not exist until midnight

Your ticket arrives as a link — in the purchase confirmation, and again in an email two days before your visit. But the QR code itself does not display until 00:00 on the day of entry, so checking the night before will show you nothing and worry you for no reason. Two further constraints, both documented only in Japanese: you can print the ticket, but only from a computer — the print button does not appear on a phone — and a screenshot will be rejected, as an anti-fraud measure. Keep the live page, not a picture of it.

Slots, queues, and being late

Entry is by 30-minute slot chosen at purchase. Expect to queue anyway: the help center says 30 to 60 minutes while the visitor guide says 30 — the operator contradicts itself, so plan for the longer figure. The detail that only appears in Japanese, and that genuinely matters: the waiting line is outdoors, and the museum states you are responsible for your own weather precautions. In August that means shade and water; in January, a coat you can carry afterwards. If you miss your slot entirely, you are not locked out — the operator says you can still enter the same day during opening hours, subject to the 21:00 last entry.

What the Premium Pass buys

12,000 yen, and it is worth reading the limitation before you decide. It removes the entry queue — you go straight to the Information Center — and you can arrive at any time on your booked date rather than in a fixed slot. But the official text is unambiguous: it does not allow skipping queues inside the exhibition. The popular artworks still have their own waits. Buy it to skip the outdoor line, not to move faster once you are inside.

What to wear, and what you will be asked to remove

Barefoot means socks off too

You take your shoes off entering the locker area, and socks and stockings come off as well. Water is not decorative here — the official warning is that levels can rise to knee height even for adults. It is treated with sodium hypochlorite with chlorine levels checked hourly, filtered continuously during opening hours, and the museum notes plainly that it is not for swimming. Towels are lent if you need them, but you cannot walk into the next artwork dripping.

The mirrored floors, and the free shorts

Several floors are mirrored, and the museum addresses the consequence directly: underwear may be visible if you wear a mini-skirt, and free rental shorts are available. Sizes are listed two different ways in two official places — one page says XS to 6L, another breaks it into kids' 100cm, women's XS–XL and men's S–6L in black without pockets — so assume something will fit rather than planning around a specific size. Footwear matters too: backless sandals and high heels block you from some artworks, and free rental shoes are provided.

Bags, lockers and cameras

Free lockers are provided and bags cannot be taken into the artwork areas. We are not going to give you dimensions, because the operator publishes two different sets — what is safe to say is that a large suitcase will not fit, and oversized luggage is secured separately with a wire lock. There are changing rooms in the locker area, a fact stated only on the Japanese pages. Photography is allowed, but no flash, and no monopods, tripods or selfie sticks of 30cm or more. One thing worth knowing before you point a camera at anything: the museum states in both languages that footage recorded inside, including faces, may be used by teamLab for machine learning. Also note there is no re-entry.

Getting there, and who can go

One minute from the right station

The nearest station is Shin-Toyosu on the Yurikamome line — one minute on foot from the north exit. Shijomae and Toyosu Market are five minutes; Toyosu station on the Tokyo Metro Yurakucho line is ten minutes from exit 7. By taxi it is about 10 minutes from Ginza, 15 from Tokyo Station and 15 from Haneda via the expressway. There is no parking at the venue, though Lalaport Toyosu offers an hour free on weekdays with a ticket. One current warning from the museum itself: the Toei bus route To-05-2 from Tokyo Station, Ginza and Tsukiji is heavily congested and the operator recommends other transport — the opposite of what some guides suggest.

Children, and the rule everyone calls a height limit

Anyone under 13 needs an accompanying adult of 18 or over, at a ratio of one adult per three children, counting the free under-3s. The restriction people misreport is on one artwork, and it is not about height: children with an inseam under 40cm cannot experience it, though they can take part carried by an adult or in a baby carrier. Separately, the Glass House does not admit anyone 12 or under at all, and requires a food or drink order. Strollers cannot go inside — baby carriers can.

Accessibility, stated in detail

Wheelchair users can enter but must transfer to a house wheelchair, of which there are a limited number. One artwork — the waterfall at the top of the incline — cannot be viewed, and seven others can be viewed but not entered by wheelchair. Mirrored-floor works may restrict entry at a combined weight of 250kg or more. Anyone needing help to move must bring a companion. Disability discounts require the original certificate and extend to one companion at the same discounted rate, who must enter together. Students using the discounted rate can present a student ID from any country — the operator says all student IDs worldwide are accepted. Every restroom has a changing table, there is a first-aid room usable for feeding and rest, and free WiFi throughout. If bright flashing light, darkness or enclosed spaces are a problem for you, alternative routes exist — tell a staff member.

Is it worth it?

For most visitors, yes — with the caveat that this is a 36-artwork, five-area museum you walk through in about two hours, not a place you linger. If you want the other teamLab experience, our teamLab Borderless guide covers the separate venue that moved to Azabudai Hills — the two are frequently confused, and Planets has not moved. For a more conventional art afternoon, the Mori Art Museum sits at the other end of the spectrum. And if you want to be at the door for that 8am slot without a cross-city commute, there are hotels in Toyosu itself. One last practical note on planning: the museum is scheduled to run to "End of 2027" — the official phrasing, with no date attached — so there is time, but not unlimited time.

FAQ

Sources

Run dates, opening hours, closure days, prices and the dynamic-pricing statement, entry slots, the on-site sales position, dress and water requirements, photography rules, machine-learning notice and accessibility details: teamLab's official exhibition pages in English and Japanese. Payment methods, the Mastercard restriction, QR display timing, printing and screenshot rules, change and refund terms, locker and changing-room information, expected wait times and the 2–2.5 hour visit estimate: the official teamLab Planets ticket store, its English help pages and the DMM help center in Japanese — read separately, because several items appear in only one language. All read on August 24, 2026. Prices are dynamic and hours can change; confirm on the official store before booking.

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