Hotel New Otani Tokyo is the 1964 Olympics hotel on the hill between Akasaka-mitsuke and Nagatacho, three buildings (the Main building, the Garden Tower and the Garden Court) around a 400-year-old Japanese garden that anyone can walk into for free. It is one of the most-booked big hotels in Tokyo, and its English FAQ is unusually complete, which makes the rules easy to check before you commit: check-in 15:00, checkout at noon, cancellation fees from two days out, children 12 and under free in two of the three buildings but 9,000 yen a night in Executive House ZEN, a pool that costs 6,000 yen because it belongs to a members’ club, and a late-arrival rule that can cancel a booking if you do not call ahead (the FAQ says midnight; the hotel’s terms of stay say 20:00).
Everything below is from the hotel’s official English site: the accommodation FAQ, the access page and the Japanese garden page. Room rates are not here; the fees, hours and rules the hotel prints are.
Hotel New Otani Tokyo at a glance
| Item | Official rule |
|---|---|
| Check-in / check-out | 15:00 / 12:00 noon (packages may differ). Main building front desk open 24 hours. |
| Late arrival | The FAQ: tell the hotel if you arrive after midnight; without notice the booking may be canceled. The terms of stay: no arrival or contact by 20:00 (or 2 hours after your stated time) and the hotel may treat the booking as canceled. |
| Late checkout | 30% until 15:00, 50% until 18:00, 100% after 18:00. |
| Cancellation | 2 days before 10%, day before 20%, same day 80%, no-show 100%. OTA bookings: cancel with the OTA. |
| Children (Main / Garden Tower) | 12 and under free sharing a bed, one per adult; package breakfast charged extra. |
| Children (Executive House ZEN) | 3 and under free; 4-12 sharing a bed 9,000 yen a night (members 6,000); max 2 per room; no extra beds. |
| Garden | Free, open to everyone 6:00-22:00; lit from 30 minutes before sunset to 2:00. |
| Pool / gym | Workout rooms free; pool, gym and sauna at Golden Spa 6,000 yen plus tax per visit. |
| Parking | 760 spaces, 500 yen per 30 minutes; waived or vouchered for staying guests. |
| Nearest stations | Akasaka-mitsuke exit D, 3 minutes; Nagatacho exit 7, 3 minutes (stairs). |
What is Hotel New Otani Tokyo, and which building should I book?
Three buildings share the garden. The Main building is the 1964 original with the round rooftop restaurant, a 24-hour front desk, the business center and the day nursery; its front desk is where you check in at any hour. The Garden Tower (1974) is the 40-story tower with the buffet restaurant on the 40th floor and a front desk open 8:00 to 22:00. Executive House ZEN is the hotel-within-a-hotel on the Garden Tower’s upper floors with its own lounge and its own child policy, described below. Two Japanese-style suites with tatami exist in the Main building; ask early because they are limited.
Which entrance is open at night?
The Main building’s lobby-floor entrance and the Garden Court entrance never close. The banquet-floor entrance is open 5:00 to midnight, the Kioizaka entrance 8:30 to midnight (22:00 on Sundays) and the Garden Tower entrance 6:00 to midnight. Arriving at 1:00, head for the Main building lobby.
Check-in at 15:00, the midnight rule, and late checkout
What happens if my flight lands late?
Check-in is from 15:00 and available around the clock, and the FAQ asks you to inform the hotel if you will arrive after midnight, because a booking may be canceled if you have not arrived by 0:00 without prior notice. The hotel’s terms of stay draw the line earlier: if you have not arrived or contacted the hotel by 20:00 on the day (or two hours after an arrival time you gave), the booking may be treated as canceled. A late Haneda arrival is fine; a silent one is not.
Can I check out late, or check in early?
Late checkout is on request, subject to the room being free: 30 percent of the normal room charge to stay until 15:00, 50 percent until 18:00 and 100 percent after 18:00. Early check-in is also on request; the FAQ gives no fixed price for it. Bags can be left at the bell desk before check-in and after checkout, and luggage can be shipped ahead to the front desk with your name and arrival date on the waybill, shipping prepaid; the hotel will not hold valuables or cash-on-delivery parcels.
Can my travel companion check in first?
Yes, if you give the hotel their name in advance, but the person checking in first must show a valid credit card or leave a deposit of 200 percent of the total charge. A minor traveling without an adult can stay only with a signed parental consent form, downloaded from the site, presented at arrival.
Cancellation: 10, 20, 80, 100
| When you cancel | Fee |
|---|---|
| 2 days before arrival | 10% |
| The day before | 20% |
| On the day | 80% |
| No-show | 100% |
The FAQ notes that some packages and rates carry different charges and points to the accommodation contract for details. One rule trips up a lot of visitors: a booking made through a travel agency or an online booking site cannot be canceled by calling the hotel. You cancel where you booked, on that site’s terms.
Children: free in two buildings, 9,000 yen in the third
In the Main building and Garden Tower, a child aged 12 or under stays free if they do not need their own bed, one child per adult. On packages that include breakfast or other extras, the free child’s breakfast is charged separately. Extra beds are available for a fee in most but not all room types; ask Room Reservations when you book.
Why is Executive House ZEN different?
ZEN counts its lounge food and drink into the room, so the child rule changes: children 3 and under are free, children 4 to 12 sharing a bed pay 9,000 yen per night (6,000 yen for New Otani Club members), tax and service included, with at most two bed-sharing children per room when two adults stay. The ZEN Lounge’s complimentary light meals and drinks, including breakfast, are open to those children. There are no extra beds in ZEN at all.
What is provided for babies?
A baby cot for infants up to 18 months (watch children who can pull themselves up to stand), bed rails for ages 18 to 60 months, children’s yukata in sizes S (about 110 cm) and M (about 130 cm), 21 cm slippers, a toothbrush, diaper pail, thermometer, baby toilet seat, step stool, picture books and a DVD or Blu-ray player, all on request through Room Reservations. Room Service will microwave store-bought baby food, and the in-room kettle and complimentary bottled water cover formula. There are no rental strollers and no play area. A day nursery on the third floor of the Main building takes reservations through the concierge (8:00 to 18:00), and the nursing room in front of banquet room Fuyo is open 8:00 to 21:00 with a hot-water dispenser, couch, sink and changing table. Diapers, wipes and formula are sold at the Kaizosha drugstore (Main building lobby, 10:00 to 18:00) and the FamilyMart in the Garden Court (7:00 to 23:00).
Which restaurants have highchairs?
Highchairs and children’s menus at VIEW & DINING THE SKY, Bella Vista, Tower Restaurant, Taikan En, Senbazuru, Kato’s Dining & Bar (reservation required) and Satsuki; children’s items at the noodle restaurant Nakajima; highchairs only at the Rib Room and Garden Lounge. Strollers are allowed in all restaurants without age limits, and all of them can seat wheelchairs.
The garden, the pool and the gym
Is the Japanese garden free?
Yes, and it is the hotel’s best-known feature: open to guests and visitors every day from 6:00 to 22:00, no ticket, ranked among TripAdvisor’s best free attractions in Japan four years running. The roughly 10-acre garden has passed through the hands of samurai lord Kato Kiyomasa, the Ii family and the Fushiminomiya branch of the imperial house before hotel founder Yonetaro Otani built the hotel on it for the 1964 Olympics. The six-meter waterfall dates from the 1974 Garden Tower construction, and the grounds are illuminated from 30 minutes before sunset until 2:00 every night, with themed lighting for the hotel’s anniversaries. The kaiseki restaurant Sazanka-so in the middle of the garden is the founder’s former residence.
Why does the pool cost money?
The workout rooms (Main building third floor, Garden Tower 21st floor) are free for staying guests. The gym, pool and sauna belong to the Golden Spa New Otani, a members-only sports club inside the hotel, so hotel guests pay a visitor fee of 6,000 yen plus tax per use (5,000 yen for New Otani Club members). An outdoor pool opens in summer; its page did not load for us, so check dates and fees with the hotel.
Getting there, parking and paying
Which station and exit?
Akasaka-mitsuke (Ginza and Marunouchi lines), exit D, about 3 minutes, is the one to use with a stroller, wheelchair or big suitcase. Nagatacho (Hanzomon and Namboku lines) exit 7 is also 3 minutes but the route has many stairs. Kojimachi on the Yurakucho line is 6 minutes, and JR Yotsuya on the Chuo and Sobu lines about 8, which is the station to use from Narita: Narita Express to Tokyo, then the Chuo line to Yotsuya. Taxis from Tokyo Station run about 20 minutes and 1,500 yen, from Shinagawa 25 minutes and about 3,000 yen, and to Tokyo Disney Resort about 40 minutes and 8,000 yen, all approximate.
How do I get there from Haneda?
By train: Tokyo Monorail to Hamamatsucho (30 minutes), JR to Shimbashi (2 minutes), Ginza line to Akasaka-mitsuke (5 minutes), then a 3-minute walk; or Keikyu through to the Asakusa line and change at Shimbashi. The airport limousine bus (1,400 yen, 90 to 110 minutes) is suspended and resumes on October 1, 2026. A taxi is 40 to 50 minutes and about 9,000 yen; the hotel’s hired limousine is 40,000 yen one way with a 100 percent cancellation charge from 17:00 two days before. Our Haneda to central Tokyo guide compares the options.
Is parking free for guests?
The hotel has 760 spaces at 500 yen per 30 minutes. The access page states that the fee is waived for staying guests; the FAQ says vouchers are issued to staying guests and diners. Either way you should pay nothing for the night, but get the voucher or validation at the front desk rather than assuming the gate knows.
Payment, gifts and the small print
Gift checks of 5,000 and 10,000 yen are sold at the front desk and cover rooms and meals at New Otani hotels, and you can prepay a friend’s stay by domestic bank transfer or in person before they check in. Flowers (from 5,500 yen) or a whole cake (from 3,850 yen) can be placed in a room with three days’ notice, service charge extra. Pets are not accepted and there is no pet-sitting. E-cigarettes and heated tobacco in a non-smoking room bring a penalty charge; smoking rooms can be requested for most room types. Wi-Fi is free, room service runs 6:00 to midnight, and the in-room bottled water is complimentary (extra bottles are charged).
Where is breakfast?
Buffets at Satsuki (Main building lobby floor), the Garden Lounge (Garden Tower lobby floor) and the Tower Restaurant on the Garden Tower’s 40th floor, a Japanese set breakfast at Kioi Nadaman, or room service. Remember that a free bed-sharing child’s breakfast is charged even on a breakfast-inclusive plan.
Who Hotel New Otani Tokyo is for
Families and first-timers who want a large, English-fluent hotel with a garden, three subway lines within three minutes and 24-hour check-in, and who do not mind that the pool costs extra. Our family hotels guide puts it next to the Disney-area hotels, the luxury hotels roundup and where-to-stay guide compare the neighborhoods, and if a garden is the point, Hotel Chinzanso Tokyo keeps its garden for guests only while the Imperial Hotel trades the garden for Hibiya Park across the road.
(How this compares: our parking fees table of 41 Japanese hotels counts Hotel New Otani Tokyo among the five where staying guests park free.)
(Traveling with teenagers: our under-18 hotel stays comparison covers 29 hotels and chains and notes that Hotel New Otani Tokyo posts one consent form in Japanese and English.)
Frequently asked questions
What time is check-in and check-out at Hotel New Otani Tokyo?
What is the cancellation policy?
Do children stay free?
What does the hotel lend for babies and small children?
Is the Japanese garden free, and can non-guests visit?
Is there a pool or gym?
How much is parking, and how do I get there?
Can someone else check in before me, and can a teenager stay alone?
Bottom line (2026). Check in from 15:00, out by noon, and call ahead if you will arrive late: the FAQ says after midnight, the terms of stay 20:00. Cancellation is 10 / 20 / 80 / 100 percent from two days out. Children 12 and under share a bed free in the Main building and Garden Tower; in Executive House ZEN ages 4 to 12 pay 9,000 yen. The garden is free for everyone, 6:00 to 22:00; the pool is 6,000 yen. Parking is 500 yen per 30 minutes but waived for guests. As of September 18, 2026.
Sources
Rules and figures are from Hotel New Otani Tokyo’s official English site: the accommodation FAQ, the access page and the Japanese garden page, all read on September 18, 2026. The no-show clause is from the hotel’s terms of stay (Japanese PDF). Rates and rules change; confirm on the official site before you book.
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