Palace Hotel Tokyo stands at 1-1-1 Marunouchi, across the moat from the Imperial Palace gardens, with 284 rooms, all of them 45 square meters or larger. Before you book, know five rules: the pool and the 24-hour gym are free for guests, but the sauna and bath cost 2,750 yen; you may be asked to cover tattoos; the standard terms charge 100 percent for canceling the day before; the booking can lapse if you are not there by 8 p.m. and have not called; and the hotel declines tips.
This page reads the hotel’s English and Japanese sites, its terms of stay and house rules in both languages, the Japanese FAQ pages, and the Tokyo Metropolitan Government tax page. Where the hotel’s own pages disagree, we say so and name the page.
Palace Hotel Tokyo at a glance
| Item | Official rule |
|---|---|
| Address | 1-1-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005 |
| Rooms | 284, all 45 square meters or larger |
| Check-in / out | 3 p.m. / 12 noon (may vary by plan) |
| Cancellation (up to 9 rooms) | 100% day before, same day or no-show, under the standard terms |
| Late arrival | Booking may be canceled if you are not there by 8 p.m. and have not called |
| Kids sharing a bed | Free, 11 and under; up to 4 people per room |
| Breakfast buffet | 7,500 yen plus 15% service charge |
| Pool and gym (guests) | Free; sauna and bath 2,750 yen |
| Tattoos | You may be asked to cover them |
| Parking (guests) | 3,300 yen a night; free for Club and suite guests |
| Tips | Declined, per the house rules |
From Palace Hotel Tokyo’s official pages, terms of stay and house rules, read September 30, 2026.
Working out the hotel tax for your dates? Our accommodation tax calculator gives it for Tokyo, Kyoto, Osaka, Hokkaido and 30+ other places from your room price, guests and dates, with the 2026–2027 changes.
What is Palace Hotel Tokyo, and what are the rooms like?
What kind of hotel is it?
A Palace Hotel has stood here since 1961. The current building opened in 2012 after what the English overview calls “a complete three-year rebuild from the ground-up.” It has 284 rooms, 10 restaurants and bars and an evian SPA, and the hotel describes itself as wholly Japanese-owned and managed. To see it next to the city’s other five-star names, read our luxury hotels in Tokyo roundup.
How big is a standard room?
The Japanese rooms page says every room is at least 45 square meters. The entry-level Deluxe King is 45 square meters (485 square feet), on floors 8 to 18, faces Uchibori-dori and Otemachi, holds two people and is non-smoking. Its bathroom is open-style, with a separate soaking tub and shower. Some Deluxe and Grand Deluxe rooms have a balcony.
What is in the room?
The amenities page lists a minibar, a Nespresso machine, multi-language TV channels, free Wi-Fi, a safe that charges a laptop, and bathrobes, nightwear and slippers. The English page names Jugetsudo teas, Imabari bath linens and nambu-tekki cast iron teapots; the Japanese page names Bamford bath products from the UK. Turndown is between 5 p.m. and 9 p.m., and in-room dining runs 24 hours.
Can I request a floor or an accessible room?
A floor request is taken as a request, not a guarantee; mention it when you book. The FAQ says the hotel has rooms designed with wider passages and an adapted bath and toilet, but it does not say how many. Wheelchairs can be borrowed, in limited numbers.
Check-in, checkout and late arrival at Palace Hotel Tokyo
What time are check-in and checkout?
Check-in is from 3 p.m. and checkout is by 12 noon, in the FAQ and in Article 9 of the terms of stay; the FAQ adds that times can vary by plan. Guests in Club rooms and suites can check in and out at the Club Lounge on the 19th floor, or at the 1st-floor reception outside lounge hours.
How much do early check-in and late checkout cost?
The hotel publishes no yen price. The terms say the hotel may allow use of the room outside those hours, and set the charge as a share of the room charge:
| Extra time | Charge |
|---|---|
| Up to 3 hours | One third of the room charge |
| Up to 6 hours | One half of the room charge |
| More than 6 hours | The room charge in full |
Article 9 of the official terms of stay (English and Japanese match), read September 30, 2026.
The FAQ has no separate entry on early or late times, so ask when you book. Our late checkout guide compares how other hotels in Japan charge.
What if I arrive late at night?
Call ahead. Article 6 of the terms says that if you do not arrive by 8 p.m. on the day, or two hours after the arrival time you gave, and have not told the hotel, the booking may be treated as canceled by you. The English and Japanese terms match. The FAQ separately asks guests arriving after 11 p.m., or well off their stated time, to contact reception.
Can I send luggage ahead?
Yes. The FAQ says to address it to the Bell Desk at Palace Hotel Tokyo, 1-1-1 Marunouchi, with the guest’s name and stay date in the notes. The terms say the hotel takes responsibility only when it has agreed to hold it before your arrival.
Can a teenager stay without a parent?
Only with consent. The English house rules say “Minors unaccompanied by an adult may not stay without consent of a guardian.”
Canceling a Palace Hotel Tokyo booking
What does it cost to cancel?
First, check your own rate. The FAQ says cancellation fees differ by plan and points you to your booking confirmation or the reservations line, 03-3211-5217 (9 a.m. to 6 p.m.). The standard terms of stay then set these rates, as a percentage of the basic room charge:
| When you cancel | Up to 9 rooms | 10 to 50 rooms | 51 rooms or more |
|---|---|---|---|
| 21 to 30 days before | — | — | 30% |
| 11 to 20 days before | — | 50% | 50% |
| 2 to 10 days before | — | 80% | 80% |
| Day before, same day or no-show | 100% | 100% | 100% |
Appendix 2 of the official terms of stay (English and Japanese match), read September 30, 2026.
The terms add that if you shorten a stay, one night (the first) is charged whatever the number of nights dropped, and that packages, specific groups and specific dates can set different rules. The hotel can ask for an advance payment by a date it sets, and the house rules say a deposit may be taken on arrival.
Can I check or cancel a booking online?
Bookings made on the official site can be checked and canceled online, per the FAQ.
Palace Hotel Tokyo pool, gym and spa: fees, tattoos, age rules
Is the pool free for hotel guests?
Yes. The spa FAQ says the pool is for hotel guests only and free for them. It is an indoor 20 by 5 meter pool, 0.8 to 1.2 meters deep on the facility page, with a jacuzzi you use in a swimsuit. It is open 6:30 a.m. to 10 p.m., last entry 9 p.m. Adult swimsuits rent for 550 yen, caps are free, and goggles are sold for 2,200 yen. You can walk from your room to the spa in the hotel bathrobe and slippers.
What about the gym, sauna and bath?
| Facility | Staying guest | Hours | Age |
|---|---|---|---|
| Indoor pool | Free | 6:30 a.m. to 10 p.m. | 5 and over |
| Fitness center (5th floor) | Free | 24 hours; unstaffed 8 p.m. to 7 a.m. | 16 and over |
| Heated bath and sauna | 2,750 yen, tax included | 6:30 a.m. to 10 p.m. | 16 and over |
| Spa treatments | Priced per treatment | 10 a.m. to 10 p.m. | 18 and over |
Official spa, fitness and spa FAQ pages, read September 30, 2026.
The bath and sauna are free for Club room and suite guests and for anyone having a treatment. A gym rental set of clothes and shoes costs 1,650 yen. The men’s side has a bath, a reclining bath, a cold plunge and a dry sauna; the women’s side has a bath and a marble sauna.
Can I swim with a tattoo?
Probably, but be ready to cover up. Rule 6-(5) of the English house rules says “You may be asked to cover any tattoos.” The spa FAQ gives the same answer. That is not a flat ban, but the official pages do not say how to cover them, whether patches are provided, or how it works in the bath, so ask the spa first. Our tattoos and onsen guide explains how other places handle it.
Can children use the pool?
From age 5. Children 5 to 15 can swim only 9 a.m. to 6 p.m. and only with an adult supervising; under-5s are not permitted. The gym and the bath and sauna are 16 and over, and treatments 18 and over.
What else should I know about the spa?
Phone calls and photos are not allowed in the spa, and you cannot bring food or drink to the pool. Cancel a treatment by 3 p.m. the day before; after that, or for a no-show, the full treatment fee is charged. The spa suggests arriving 60 minutes before a treatment.
Kids and families at Palace Hotel Tokyo
Do children stay free?
When sharing a bed, yes. The FAQ says children 11 and under share a bed free; children 12 and over pay the same rate as adults. The house rules cap a room at three adults, a child on an extra bed counting as an adult, or four people when a child under 12 shares a bed. Compare other hotels in our kids stay free guide.
How much are an extra bed and a crib?
| Item | Price | Note |
|---|---|---|
| Extra bed | 16,500 yen | Consumption tax and 15% service charge included, accommodation tax extra; not possible in some room types |
| Extra bed, Club room | 44,000 yen | Same basis |
| Baby crib | Free | Up to 24 months; limited numbers |
Official Japanese stay FAQ, read September 30, 2026. The English site does not list these prices.
There is no hotel childcare, but the hotel can refer you to a nearby kids’ room or a babysitter. A nursing room is on the 3rd floor, with diaper-changing tables in the accessible toilets on floors 1, 2 and 4. Children should not use a balcony alone; guest services can set the door so it will not open.
Where are children not allowed?
| Place | Age rule |
|---|---|
| Club Lounge (19th floor) | Under 13 until 5:30 p.m. only |
| Esterre (French) | 10 and over |
| Tempura Tatsumi, Teppanyaki Gou | 7 and over |
| Sushi Kanesaka counter | 7 and over |
| Lounge Bar Privé | 6 and over 11:30 a.m. to 5 p.m.; 13 and over after 5 p.m. |
| The Royal Bar | No minors |
Official restaurant FAQ and Club Lounge page, read September 30, 2026.
Breakfast at Palace Hotel Tokyo: prices and hours
How much is breakfast?
At Grand Kitchen on the 1st floor, the buffet and the Japanese breakfast each cost 7,500 yen, including consumption tax, plus a 15 percent service charge. The Japanese-language breakfast page and the restaurant FAQ give children aged 6 to 12 at 4,500 yen, and children 5 and under eat free. The stay FAQ still shows 3,600 yen for children; we follow the two pages that agree, so plan on 4,500 yen.
When is it served, and can I book?
From 6:30 a.m. to 10:30 a.m., and from 6 a.m. on weekends and public holidays. Breakfast at Grand Kitchen is for hotel guests only, and the restaurant FAQ says it does not take breakfast reservations. Club room and suite guests also have breakfast in the Club Lounge from 7 a.m. to 10:30 a.m.
Can I have breakfast in my room?
| In-room breakfast | Price |
|---|---|
| Continental breakfast | 4,000 yen |
| American breakfast | 7,500 yen |
| Japanese breakfast | 7,500 yen (Japanese page only) |
Official breakfast pages, served 6 a.m. to 11 a.m., order by midnight the night before, read September 30, 2026.
Is there a dress code or a diet option?
The house rules ask guests not to walk around in very revealing clothes, beach sandals or, for men, sleeveless tops. Esterre asks men to wear a jacket. For vegan, vegetarian, gluten-free or halal food, the restaurant FAQ says to ask each restaurant directly.
Getting to Palace Hotel Tokyo and parking
How far is it from Tokyo Station?
The English location page says it is an 8- to 10-minute walk from the Marunouchi North Exit; the Japanese page says 8 minutes and adds that an underground passage also links the two. The basement connects by passage to Exit C13b of Otemachi Station, served by the Chiyoda, Hanzomon, Marunouchi and Tozai lines and the Toei Mita line. Our Tokyo Station hotels guide compares the hotels around the station.
How long from Haneda and Narita?
| From | By train | By taxi |
|---|---|---|
| Haneda | About 30 min (monorail or JR via Hamamatsucho) | About 40 min |
| Narita | About 60 min (Narita Express) | About 60 to 90 min |
Official access pages, read September 30, 2026. For Narita by taxi the Japanese page says about 60 minutes and the English page 60 to 90; we give the range.
On the airport limousine bus, the hotel’s own pages disagree about which services currently run, so we do not list routes or times. Check the limousine bus operator’s timetable before you plan on it. The hotel can also book a taxi or a hotel car with a driver; within 48 hours, the English transportation page says to call +81 3 3211 5211 and ask for the Transportation Desk, and a request is confirmed only when the hotel emails you the details.
Does the hotel sell subway passes?
Yes, to staying guests only. The concierge sells the Tokyo Subway Ticket: 24 hours for 1,000 yen, 48 hours for 1,500 yen and 72 hours for 2,000 yen per adult, with children’s tickets at half price.
How much is parking for hotel guests?
3,300 yen a night for self-parking, from check-in day until 11:59 p.m. on checkout day; ask at reception when you check in. Self-parking is free for Club room and suite guests. Valet parking adds 1,000 yen a night. Otherwise the 350-space underground garage charges 500 yen per 30 minutes after the first 30 minutes free. Vehicles can be up to 2.5 meters high at the Uchibori-dori entrance and 3 meters at the Eitai-dori entrance, 3 meters wide and 6.5 meters long. The terms say the hotel lends the space and is not responsible for the car. Our hotel parking fees guide compares other hotels.
January 2027 closures at Palace Hotel Tokyo
When is the pool closed?
What else is affected in early January 2027?
A power inspection causes outages of 2 minutes each between noon and 3 p.m. on January 6, 2027 and between 4 a.m. and 6 a.m. on January 7, and a 4-hour outage from midnight to 4 a.m. on January 7, 2027. The hotel’s notice lists the fitness center (5th floor) among the services affected, and in-room dining takes last orders at 11 p.m. on January 6. Read the official notice if you are staying those nights.
Paying, tipping, taxes and house rules at Palace Hotel Tokyo
Should I tip?
No. Rule 4-(4) of the English house rules says that because a service charge is added on top of taxes, “it is our policy to decline tips and other gratuities.”
What is added to the bill?
The terms of stay add a 15 percent service charge on the room charge, then 10 percent consumption tax on the room charge and service charge together, then the Tokyo accommodation tax. The hotel’s terms set that tax, per person per night, at 100 yen when the room charge and service charge come to 10,000 to 14,999 yen, and 200 yen at 15,000 yen or more; they add that if the tax law is revised, the revised rules apply.
Which cards are accepted?
The FAQ lists Visa, Mastercard, JCB, American Express and Diners Club, plus cash and hotel or card-company gift certificates. UnionPay can pay the bill but cannot be used for a deposit. Traveler’s checks and personal checks are not accepted. Transit IC cards, PayPay, Alipay, WeChat Pay and similar apps work only at the Sweets & Deli pastry shop in the basement. A currency exchange machine at 1st-floor reception changes foreign cash into yen, not the other way round.
Can I smoke?
Not in your room. All rooms, balconies included, are non-smoking. The smoking room is at the end of the corridor to the left of The Royal Bar on the 1st floor; the hotel asks you to speak to a member of staff, who will open it. The terrace seats of Lounge Bar Privé allow smoking after 5 p.m.
Can I bring a pet?
No. Pets are not allowed. Guide dogs, service dogs and hearing dogs are welcome, and the hotel may ask to see their certification.
Which house rules surprise foreign guests?
Guests who live outside Japan show a passport, and the hotel takes a copy. Food deliveries must be collected outside the hotel. Visitors meet you in the lobby, and only registered guests may stay the night. Do not leave your room in hotel bathrobes or nightwear, except to go to and from the spa. Do not fly drones from the balcony. No eating, drinking or sleeping in the lobby, no commercial photo or video posts, and keep other guests, especially children, out of your photos. The terms cap the hotel’s liability for undeclared valuables at 200,000 yen, and items left behind are kept seven days, then handed to the police.
Who Palace Hotel Tokyo suits
The official rules point to a few kinds of guest. Swimmers and runners, since the pool and 24-hour gym are free and the English fitness page notes the palace perimeter doubles as a 5-kilometer jogging track. Travelers arriving by train, with an underground link to Otemachi and a walk from Tokyo Station. Families with children 11 and under, who share a bed free, with a free crib. Guests with tattoos, since the rule is “may be asked to cover” rather than a ban. It is a harder fit if your plans are uncertain: the standard terms charge the full rate from the day before, and the booking can lapse after 8 p.m. if you have not called.
Frequently asked questions
Is the pool free for guests at Palace Hotel Tokyo?
Can I use the pool at Palace Hotel Tokyo with a tattoo?
What is the cancellation policy at Palace Hotel Tokyo?
What happens if I arrive late at Palace Hotel Tokyo?
Do children stay free at Palace Hotel Tokyo?
How much is breakfast at Palace Hotel Tokyo?
Do I need to tip at Palace Hotel Tokyo?
How do I get to Palace Hotel Tokyo from Tokyo Station?
Bottom line (2026): Palace Hotel Tokyo checks in from 3 p.m. and out by noon. Its standard terms charge 100 percent for canceling the day before, and a booking can lapse if you are not there by 8 p.m. and have not called. The pool and gym are free for guests, the sauna and bath cost 2,750 yen, and you may be asked to cover tattoos. Children 11 and under share a bed free, and tips are declined.
Sources
Every rule and figure on this page is from Palace Hotel Tokyo’s own pages: the English site and Japanese site, the terms of stay in English and Japanese, the house rules, the Japanese FAQ pages for stays, general questions, the spa and fitness and restaurants, the breakfast page (and its Japanese version), the fitness center and spa facilities pages, the location page, the Japanese access page, the transportation page, the Sunday access map, and the service notices on the pool closure and power inspection; the tax change is from the Tokyo Metropolitan Government tax bureau. All were read on September 30, 2026. Where the hotel’s pages differ, we give both or say which we follow. Confirm on the official site before you book.
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