InterContinental Yokohama Grand is the sail-shaped hotel on the grounds of Pacifico Yokohama in Minato Mirai, about a 5-minute walk from Minatomirai Station. Before you book, know four things: checkout is 11:00, and staying later is priced as a share of your booking; canceling is free only until 18:00 the day before; the pool costs guests 4,400 yen and is 18 and over only; and there is no hotel car park, only the public one underneath Pacifico.
This page reads the hotel’s own Japanese and English sites, its official FAQ, its terms of stay and its breakfast price sheet. Where two official pages disagree, we show both and name the page.
InterContinental Yokohama Grand at a glance
| Item | Official rule |
|---|---|
| Location | On the Pacifico Yokohama grounds; about 5 min on foot from Minatomirai Station |
| Check-in / out | 15:00 / 11:00 (plan times take priority); Club rooms out by noon |
| Late checkout (FAQ) | 30% / 50% / 100% by time band; terms of stay say full rate |
| Cancellation (up to 4 rooms, 9 people) | Free until 18:00 the day before, then 100% |
| Kids sharing a bed | No bedding charge through elementary school; one per bed |
| Breakfast buffet | Adults 4,500 yen, ages 5 to 12 2,300 yen, 4 and under free |
| Pool | 4,400 yen for guests, tax included; 18 and over |
| Parking | Public garage under Pacifico; guests 2,500 yen per car for 24 hours |
| Smoking | All rooms non-smoking; smoking area in the 2F lobby |
| Tipping | Declined; 15% service charge on the bill |
From InterContinental Yokohama Grand’s official pages, FAQ and terms of stay, read September 28, 2026.
What is InterContinental Yokohama Grand?
How old and how big is the hotel?
The official FAQ says it opened in 1991 as the first hotel in Japan of InterContinental Hotels Group, with an exterior modeled on the white sail of a yacht on the water. The company page gives the opening date as August 20, 1991, and lists 31 floors above ground and one below, 594 rooms, five restaurants and three lounges and bars. The front desk is on the 2nd floor and runs 24 hours.
Is it the same hotel as InterContinental Yokohama Pier 8?
No. The Grand’s official access page lists InterContinental Yokohama Pier 8 as a separate hotel, about a 10-minute walk away. Everything on this page is about the Grand only.
What are the rooms like?
The rooms page gives 27 square meters for Cozy rooms, 31 for Classic and 38 for Premium; Club rooms are on floors 26 to 29. The FAQ says views are mainly of two kinds, city view and harbor view, and that every room has free Wi-Fi or a LAN cable. For what to do once you are there, see our things to do in Yokohama guide.
Check-in and checkout at InterContinental Yokohama Grand
What time is check-in and checkout?
Check-in is from 15:00 and checkout is by 11:00. The stay page adds that if your plan sets other times, the plan wins. The FAQ says Club InterContinental rooms check out by 12:00, and the Club page calls that a noon late checkout that some plans may not include.
Can I check in early?
You can do the paperwork early, but not get the room. The FAQ says that if you come in between 6:00 and 10:30 or 11:30 and 13:30 on the day, you can complete check-in, and the key is handed over from your plan’s check-in time. To use the room early, the FAQ lists a charge of 50 percent of the first night for check-in between 12:00 and 15:00, and 100 percent of the first night before 12:00.
How much does late checkout cost?
The two official sources do not match. The FAQ gives a sliding scale, as a share of the booking price, and says the hotel may not be able to accept, so ask in advance:
| Checkout time | Extra charge (FAQ) |
|---|---|
| Between 11:00 and 14:00 | 30% of the booking price |
| Between 14:00 and 16:00 | 50% of the booking price |
| After 16:00 | 100% (one night) |
Official FAQ (check-in and checkout), read September 28, 2026.
The terms of stay (Article 9) say the hotel may allow room use outside the set hours for “an additional charge equal to the full room rate.” Confirm which applies before you plan around it. Our late checkout comparison sets these rules against other hotels in Japan.
Is there self check-in or express checkout?
The FAQ says there is no self check-in or self checkout machine, but express checkout is offered. Guests from overseas show a passport at check-in and write the passport number on the registration card; the terms list nationality, passport number, port of entry and date of entry.
Is there a curfew?
No. The FAQ says there is no curfew, but the 2nd-floor entrance is locked from midnight to 7:00. In those hours, use the main entrance on the 1st floor.
Canceling a booking at InterContinental Yokohama Grand
What does it cost to cancel?
The terms of stay set the defaults for bookings of up to 4 rooms and 9 people, as a share of the booking price:
| When you cancel | Fee |
|---|---|
| Until 18:00 the day before | 0% |
| After 18:00 the day before | 100% |
| On the day | 100% |
| No-show | 100% |
Appendix 2 of the official terms of stay, read September 28, 2026.
The notes add that contracts for groups of 10 or more are agreed case by case, and that special dates and package plans carry their own cancellation charges. The FAQ says changes, cancellations and refunds follow the policy of the plan you booked. Our hotel cancellation comparison shows how other hotels set their cutoffs.
What if I booked through a travel site?
Contact the site. The FAQ says that if you booked through a travel agency or an internet site, you should ask where you booked. The hotel’s own early-booking plan can be booked up to 7 days before the stay and must be paid in full when you book.
What if I arrive late?
Call the hotel. The terms say that if you have not arrived or called by 8 p.m. on the day, or two hours after the arrival time you gave, the booking may be treated as canceled by you. The FAQ asks guests arriving after 20:00 to contact the hotel.
What happens if I miss the first night of a longer stay?
You can lose the rest. The FAQ says that if you do not arrive by the checkout time of the first night, the hotel cancels every later night of the booking and charges cancellation fees under its rules.
How far ahead can I book?
The FAQ says the hotel takes bookings from one year before the stay, except for fireworks festival dates and the New Year period; online booking opens about 11 months ahead.
Kids and families at InterContinental Yokohama Grand
Do children stay free?
Sharing a bed, yes. The FAQ says the hotel has no child rates. Children from age 0 through elementary school can share a bed or use a baby crib, one child per bed, with no bedding charge, but the child’s meals and amenities are not included. A child who uses a separate bed pays the same as an adult (junior high school age and up). The rooms FAQ gives the co-sleeping age as 12 and under, elementary school. Compare the cutoffs in our kids stay free guide.
How many people fit in a room?
The FAQ sets a standard maximum of two guests using beds, plus one co-sleeping child. For three, you need a twin room with two single beds that can take an extra bed. For four, a Junior Suite or a Japanese-style suite (tatami type or Japanese-Western type). For five or six, the Japanese-Western type of Japanese-style suite.
Can I get a crib or an extra bed?
A baby crib is free: 75 by 125 cm and 80 cm high, for babies 0 to 12 months, meant for babies who cannot yet pull themselves up to stand. Extra beds (100 by 180 cm) are available in Premium rooms and suites, and some twin rooms take a stacking bed (110 by 195 cm). The FAQ gives sizes but no extra-bed price. Also free on request, with a reservation: a baby chair, a step stool, a toilet seat for children, a waterproof mattress sheet and children’s nightwear in 120 cm.
Is there a kids’ club or babysitting?
There is no childcare facility and no kids’ room. The hotel can arrange a babysitter for children from 3 months old up to school age; book through the concierge at least one week before. The FAQ does not give the fee.
Where are children not allowed?
| Place | Age rule |
|---|---|
| Fitness club, pool, sauna, spa | 18 and over |
| Azur (French restaurant) | No preschool children |
| 31st (view lounge) | Not open to groups of minors only |
| Club lounge, cocktail time | 12 and under asked not to use it |
Official spa page, Club page and FAQ, read September 28, 2026.
Can teenagers stay without a parent?
Only with paperwork. The FAQ says that if everyone staying is a minor (under 18), a parent or guardian must submit a consent form, one for each minor.
Breakfast at InterContinental Yokohama Grand: prices and hours
How much is breakfast?
The FAQ gives the buffet at 4,500 yen for adults, 2,300 yen for children aged 5 to 12, and free for 4 and under. A Japanese set breakfast is 4,500 yen. The buffet price sheet says prices include the 15 percent service charge and 10 percent tax. No reservation is needed.
Where and when is breakfast served?
| Where | Hours |
|---|---|
| Ocean Terrace buffet (1F) | Tue to Fri, except holidays: 7:00 to 10:00 (last entry). Sat, Sun, Mon and holidays: 6:30 to 10:00 (last entry). 60-minute limit. |
| Nadaman (4F) | 7:00 to 10:00 (last order) |
| Club lounge | 7:00 to 10:00 |
| Room service | 24 hours, breakfast through late-night meals |
Official restaurant pages, Club page and room service page, read September 28, 2026.
Can non-guests eat breakfast there?
Yes. The FAQ says breakfast at Ocean Terrace on the 1st floor is open to people not staying at the hotel, with no reservation needed.
Is there vegetarian food, and what about allergies?
The FAQ says each restaurant has vegan and vegetarian menus. For allergies, it warns that food is cooked in the same kitchen as the regular menu, so traces of allergens may get in.
InterContinental Yokohama Grand pool, gym and spa
Is the pool free for guests?
No. The spa page lists these prices for hotel guests, tax included:
| Use | Price |
|---|---|
| All facilities | 6,600 yen |
| Pool only | 4,400 yen |
| Sauna | 3,300 yen |
| Gym only | Free |
Official spa page, read September 28, 2026. The page also mentions free swimwear and towel rental.
The fitness club is on the 4th floor, open 8:00 to 21:00 on weekdays (last entry 20:00) and 8:00 to 20:00 on weekends and holidays (last entry 19:00). It is for hotel guests only, aged 18 and over. The FAQ gives the pool as 16 by 6 meters and says you can use it before check-in and after checkout. At night only the gym is open, without lockers or showers.
Do I need to reserve the pool or gym?
The official pages disagree. The spa page says use is by reservation, made from the in-room phone to the Guest Service Center. The FAQ says the pool can be used without a reservation. Calling the Guest Service Center settles it.
Can I use the pool or spa with a tattoo?
At the spa, no. The English spa page says “The spa is not available to guests affiliated with organized crime or to those with tattoos.” For the pool and gym, the official pages do not say. They state that the members’ fitness club rules apply, but those rules are not published, so ask the hotel before you go. Our tattoos and onsen guide covers how other places handle it.
What does the spa cost?
The spa is on the 4th floor, open 11:00 to 19:00, for ages 18 and over, by reservation. Its 90-minute Bay Escape treatment is 23,000 yen, tax included. Canceling on the day before, once the spa’s hours begin that day, costs 50 percent of the treatment; not showing up without notice costs 100 percent.
Is there an onsen or large bath?
No. The FAQ says the hotel has no large public bath and no open-air bath.
Parking and getting to InterContinental Yokohama Grand
Does the hotel have parking?
Not its own. The FAQ says there is no hotel car park; guests use the paid Minato Mirai public parking on B1 of Pacifico Yokohama. It takes standard cars only: up to 6.0 meters long, 2.2 meters wide, 2.1 meters tall and 4.0 tons. The access page says it holds 1,154 cars and has EV charging.
How much is parking for hotel guests?
The FAQ gives 2,500 yen per night per car, covering 24 hours from entry; time beyond 24 hours is charged at the regular rate, which is 300 yen per 30 minutes from 7:00 to 24:00, capped at 1,800 yen on weekdays and 2,400 yen on weekends, holidays and special dates. The FAQ gives two different figures for a second car, so ask the hotel. You can go in and out as often as you like during your stay, and park from 7:00 before check-in. Between 22:00 and 7:00, use the night intercom to call the attendant. The terms say the hotel does not take responsibility for managing your vehicle.
Is there valet parking?
Yes, from 8:00 to 21:00, with staff parking and fetching the car for you. The FAQ says you pay only the regular guest parking charge, and asks you to reserve it.
What happens on Yokohama Marathon day, October 25, 2026?
Which station is closest?
| From | Time |
|---|---|
| Minatomirai Station (Minatomirai Line) | About 5 min on foot |
| Sakuragicho Station (JR Keihin-Tohoku / Negishi Line) | About 12 min on foot |
| Yokohama Station, East Exit | About 10 min by taxi |
| Yokohama Station East Exit bus terminal (Sogo 1F) | About 17 min on the BAYSIDE BLUE bus to “Pacifico Yokohama” |
Official access page, read September 28, 2026.
From Minatomirai Station, the FAQ says to use the Queen’s Square connecting exit, or the Keyaki-dori exit when Queen’s Square is closed. Coming from the capital? See our Tokyo to Yokohama guide.
Is there an airport bus or hotel shuttle?
The official access page lists airport buses from Haneda and Narita, and the FAQ says every service needs a reservation. The access page and the FAQ give different travel times, so check the bus company’s own timetable. The hotel runs no shuttle bus of its own.
Paying, tipping and house rules at InterContinental Yokohama Grand
Which cards are accepted, and do I need a PIN?
The FAQ lists Visa, Mastercard, JCB, Diners Club, American Express and UnionPay, plus partner cards, in a single payment only. You cannot pay by signature: check your card PIN before you arrive. A hotel notice says entering the PIN is, in principle, required from April 1, 2025. Debit cards cannot be used as the payment guarantee at check-in.
Is there a deposit at check-in?
If you pay in cash, the FAQ says you pay the full room charge at check-in. If you pay by card, the hotel checks that the card is valid at check-in.
Can I pay the room with a QR code app or Suica?
No. The FAQ lists QR payments (such as PayPay, Alipay and WeChat Pay) and transit IC cards at five restaurants and shops only, and says they cannot be used for rooms, banquets or other services.
Do I tip?
No. The FAQ says the hotel adds 15 percent as a service charge, and the English rules say “Gratuities to employees are politely declined.”
Can I change money at the hotel?
Only one way. A currency exchange machine on the 2nd floor changes foreign currency into yen only, and notes only.
Can I smoke in my room?
No. There are no smoking rooms; every room is non-smoking, and the whole building is non-smoking, restaurants and lounges included. Smoking, heated tobacco and e-cigarettes included, is allowed only at the smoking area in the 2nd-floor lobby. If smoking or cigarette ends are found in a room, the hotel charges cleaning and room damage fees.
Can the hotel hold or ship my luggage?
The Bell Captain Desk on the 1st floor holds bags before check-in and after checkout, but not cash, valuables, or items needing temperature or humidity control, such as chilled or frozen goods and fresh flowers. There are no lockers. To send bags ahead, address them care of the Bell Captain Desk and write your name and stay date. Courier shipping is accepted there 24 hours, but the hotel has no delivery service to the airport. Items left behind are kept three months, and the hotel does not contact you about them.
What about valuables?
The house rules ask you to leave cash and valuables in the safe deposit at the 2nd-floor front desk. The terms say the hotel does not compensate for cash and valuables not left at the front desk, and caps compensation at 50,000 yen for items whose kind and value you did not declare in advance.
Which house rules surprise foreign guests?
No pets, except assistance dogs. No outside food or delivery into the hotel; bringing your own wine to a restaurant costs 5,000 yen a bottle, plus tax. Pajamas and slippers are for inside the room only. Visitors cannot go up to guest floors. Filming in the lobby, corridors and restaurant seating to post on social media or YouTube is refused in principle, even for individuals. There is no coin laundry in the hotel or near Minatomirai Station, and no vending machines. Do not charge a power bank while you are out. On the plus side, a microwave sits outside room 09 on the 7th floor, ice machines are outside room 09 on each guest floor, and universal plugs and chargers are free to borrow.
Who InterContinental Yokohama Grand is for
The official rules point to a few kinds of guest. Families with children through elementary school, who can share a bed at no bedding charge, as long as the 18-and-over pool, gym and spa are not the reason for the trip. Early risers, who can finish check-in from 6:00. Guests who want free cancellation until 18:00 the day before. It is a harder fit if you want a free pool, a hotel-owned car park, or a long lie-in: after 11:00, the FAQ prices extra time as a share of your booking.
Frequently asked questions
What time are check-in and checkout at InterContinental Yokohama Grand?
How much is late checkout at InterContinental Yokohama Grand?
What is the cancellation policy at InterContinental Yokohama Grand?
Do children stay free at InterContinental Yokohama Grand?
Can children use the pool at InterContinental Yokohama Grand?
Is the pool free at InterContinental Yokohama Grand?
Where do I park at InterContinental Yokohama Grand?
Should I tip at InterContinental Yokohama Grand?
Bottom line (2026): InterContinental Yokohama Grand checks in from 15:00 and out by 11:00, and cancellation is free until 18:00 the day before. Kids through elementary school share a bed at no bedding charge. The buffet is 4,500 yen for adults, the pool is 4,400 yen and 18 and over only, guest parking in the public garage is 2,500 yen a night, and tips are declined.
Sources
Every rule and figure on this page is from InterContinental Yokohama Grand’s own sites: the English site and the Japanese site, the stay page, the terms of stay, the house rules, the spa and fitness page, the access page, the Club InterContinental page (Japanese), the Yokohama Marathon notice (Japanese), the breakfast price sheet, and the official FAQ on check-in and checkout, children, dining, access and parking and payment, all read on September 28, 2026. Where two official pages differ, we give both. Confirm on the official site before you book.
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