The Fujiya Hotel at Miyanoshita is where Japanese resort hotels began: opened in 1878, rebuilt in wings dated 1891, 1906, 1936 and 1960, three of them registered cultural properties, and reopened in 2020 after a two-year restoration with hot-spring water piped to all 120 rooms. It is also a hotel with rules written down, in an English accommodation agreement and on its facilities pages, and they are stricter than the lawns and the apple pie suggest: check-in 15:00, checkout 11:00, cancellation fees from three days out, no tattoos in the spa or the pool, and two Meiji-era buildings with no elevator.
Everything below is from the hotel’s official English site and its Accommodation Terms and Conditions (amended November 1, 2024), plus the legal-notice page that prints the cancellation scale. Room rates are not here; the hours, fees and rules the hotel publishes are.
The Fujiya Hotel at a glance
| Item | Official rule |
|---|---|
| Check-in / check-out | 15:00 / 11:00 (accommodation terms, Article 9). |
| Late checkout | Up to 3 hours one third of the room charge; up to 6 hours half; beyond 6 hours full. |
| Cancellation (under 15 guests) | 3 days before 30%, day before 50%, same day and no-show 100%. |
| No-show cutoff | Not arrived by 18:00 without contact (or 2 hours past a stated arrival time) may be treated as canceled. |
| Children | Elementary age or younger: 70% with adult meals and bedding, 50% with children’s meals and bedding. |
| Hot spring | In all 120 rooms; spa on Forest Wing 6F, 14:00-1:00 and 5:00-11:00, guests only. |
| Tattoos | Not admitted to the spa or the indoor pool. |
| Indoor pool | Hot-spring water, 5:00-24:00, free, guests only; not after checkout. |
| Elevators | None in Comfy Lodge and Restful Cottage (1906). |
| From Tokyo | Kodama to Odawara + bus from stops 3/4, about 90 minutes. |
Official site and accommodation terms, read September 16, 2026.
What is the Fujiya Hotel, and which wing should I book?
The hotel calls itself Japan’s first genuine resort hotel, dating its founding to 1878 when Sennosuke Yamaguchi built a Western-style inn for foreign residents at Miyanoshita, one of the seven hot springs of Hakone. What stands today is four buildings on a hillside garden of about 16,500 square meters. The Main (1891) is the symbol, a blend of Japanese temple roofline and European hotel, with Chaplin’s Room among its suites. Comfy Lodge and Restful Cottage (1906) are two-story wooden Meiji buildings with shutters and casement windows. Flower Palace (1936), Hanagoten in Japanese, has a staggered gabled roof and rooms named after flowers, the motif carried down to each door and key. Forest Wing (1960) sits highest, with the spa on its top floor after the 2018-2020 renovation. The first three are registered tangible cultural properties and Heritage of Industrial Modernization sites.
Which wings have no elevator?
Comfy Lodge and Restful Cottage. The rooms page says so plainly. Both are two floors, so it is a flight of stairs with your bags, but anyone who cannot manage stairs should book The Main, Flower Palace or Forest Wing.
Which wing has the views of the railway?
Forest Wing, whose rooms look either into the Hakone woods or down onto the Hakone Tozan Railway as it switchbacks past the hotel. It also holds the guests-only Forest lounge on the second floor (5:00 to 24:00, with a library) and the 24-hour gym.
Is the hot spring in every room?
Yes. The hotel draws on four spring sources and pipes Miyanoshita hot-spring water to all 120 guest rooms, a sodium-chloride spring the site lists for muscle and joint pain, cold sensitivity and fatigue. That matters for the tattoo rule below.
Check-in at 15:00, checkout at 11:00, and what lateness costs
What are the hours, exactly?
Article 9 of the terms: the room is yours from 15:00 until 11:00 the following morning; on consecutive nights you keep it all day between arrival and departure days. Beyond those hours, if the hotel agrees, the surcharge is one third of the room charge for up to three hours, half for up to six, and the full room charge from six hours.
What if I arrive late?
Tell the hotel. Under Article 6, a guest who has not arrived by 18:00 without notice, or two hours after an arrival time they gave, may be treated as having canceled, with the fee that implies. The reservation form asks for an estimated arrival time for this reason.
When is the booking confirmed and paid?
A pay-at-hotel booking on the official site is final when the screen says the order has been accepted; a card-prepaid booking is final when the card is charged. Pay-at-hotel guests settle at check-in or checkout, by cash, card, traveler’s checks or accommodation coupons under Article 12. The bath tax is billed on top of the room rate.
Cancellation: 30 percent from three days out
| When you cancel (under 15 guests) | Fee |
|---|---|
| 4 days before or earlier | None |
| 3 days before | 30% |
| Day before | 50% |
| Day of check-in | 100% |
| No-show | 100% |
Official legal-notice page (Specified Commercial Transactions Act), read September 16, 2026. A plan with its own published penalty uses that penalty.
What about groups and shortened stays?
Groups of 15 or more are on contract terms. The accommodation terms add a cushion: if part of a group cancels, no penalty is charged on up to 10 percent of the group (rounded up) as counted ten days before arrival. Cutting nights off a stay is charged for the nights dropped. And the hotel states that no refund is possible after the stay.
How does this compare with the ryokan next door?
Hakone Ginyu, a minute away, also starts at 30 percent three days out but charges 30 percent two days before as well; the Fujiya jumps straight from 30 to 50. Both are stricter than the Tokyo chains, and both buy ingredients for a fixed number of dinners, which is why.
Children: 70 or 50 percent, and no diapers in the pool
Table 1 of the terms sets the child rate. A child of elementary-school age or younger pays 70 percent of the adult charge if they take the same meals and bedding as an adult, or 50 percent if they take a children’s meal and children’s bedding, on bookings that include breakfast and dinner or where two or more adults share the room. A fee for infant equipment can be charged only where the hotel has stipulated one.
Can children use the pool and gym?
The indoor pool, yes, in swimwear, but children in diapers may not enter, swim diapers included. The gym is closed to anyone aged 15 or younger, is unstaffed, and requires your own gym wear and indoor shoes.
The spa and pools: guests only, and no tattoos
When is the hot-spring spa open?
14:00 to 1:00 and 5:00 to 11:00, on the sixth floor of Forest Wing, for hotel guests only. Each side has one indoor bath (22.6 square meters), one semi-open-air bath (12.5 square meters), a sauna, ten washing stations, a shower booth, five vanity seats and forty lockers, with a view over the Hakone caldera. The water is a sodium-chloride spring, filtered and recirculated rather than free-flowing, which the site states.
Are tattoos allowed?
No. The spa page asks guests with tattoos not to use the public baths, and the pool page repeats it for the pool. Neither mentions cover stickers, so do not count on the exception some hotels allow. The saving grace is the hot-spring tap in every room. Our tattoos and onsen guide lists Hakone baths that do admit them.
What is special about the indoor pool?
It is filled with Miyanoshita hot-spring water at about 30 degrees, 12 meters by 5.5 and 1 to 1.2 meters deep, in the basement of Flower Palace, and the hotel says it is said to be Japan’s first hotel indoor pool. Open 5:00 to midnight, free, guests only, swimwear required. You may swim before check-in but not after checkout.
Is there an outdoor pool?
In summer. The garden pool, 30.5 by 11 meters and up to 2.5 meters deep, opened July 18 to August 30 in 2026, 11:00 to 13:00 and 15:00 to 17:00 (last entry 16:30), with the two hours between reserved for conditioning sessions. It is closed for the year; swimsuits are sold at the hotel shop and towels are provided.
What else is in Forest Wing?
The ZEN relaxation salon inside the spa, 15:00 to midnight with last entry at 23:00, which does not treat pregnant guests and prices its menu in a PDF; the guests-only lounge; and the free 24-hour gym.
Meals: three restaurants, and lunch at the main dining room is weekends only
The hotel prints its restaurant hours with a warning that they change by season, so treat these as the published pattern. The Main Dining Room “The Fujiya” (1930, with 636 alpine-plant paintings in its six-meter coffered ceiling) serves breakfast 7:30 to 10:00 (last order 9:30), lunch 12:00 to 15:00 on Saturdays, Sundays and holidays only, by reservation made by 16:00 the day before, and dinner 17:30 to 20:30 (last order 19:30) by reservation. Kikka-so, the 1895 imperial villa turned Japanese restaurant, runs the same pattern with breakfast last order at 9:00, and welcomes outside diners. Cascade, a 1920 banquet hall, serves Western lunch 11:30 to 15:00 and dinner 17:30 to 21:30 (last order 20:30).
Is there room service?
Yes: a breakfast menu 7:00 to 11:00 that must be ordered between 15:00 and 20:00 the day before, a standard menu 11:00 to 20:00, and a night menu 20:00 to 23:00 (last order 22:00). The lounge serves the hotel’s apple pie 9:30 to 17:30, and Bar Victoria opens 17:00 to 22:00.
Can I buy the bread and curry to take home?
The bakery Picot, on Route 1 inside the grounds, sells curry bread, raisin bread and apple pie 8:00 to 17:00 with an eat-in corner; the hotel shop in the basement dining room, 8:00 to 20:30, sells the retort curry and cakes as souvenirs.
Getting there, the garden and the small print
What is the fastest way from Tokyo?
The hotel’s own recommendation: Tokyo Station to Odawara by Kodama shinkansen (about 35 minutes), five minutes on foot to bus stops 3 or 4 at Odawara’s east exit, a bus of about 30 minutes to the Hotel-mae stop, and two minutes’ walk: about 90 minutes, and the rail leg is covered by the Japan Rail Pass. From Shinjuku, the Odakyu Romancecar to Hakone-Yumoto (about 90 minutes), the Hakone Tozan Railway to Miyanoshita (about 25) and a seven-minute walk total about 140 minutes; the Hakone Freepass covers that route and the buses. From Haneda, Keikyu to Shinagawa, Kodama to Odawara and the same bus is about 100 minutes. From Lake Kawaguchiko, buses via Gotemba and Sengoku take about 150 minutes.
What is in the garden?
A strolling course of 15 to 20 minutes through roughly 16,500 square meters: cherry blossoms in early to mid-April, azaleas in May, hydrangeas from late June, foliage in mid to late November, on the hotel’s usual calendar. The Japanese garden at Kikka-so has the red bridge over the carp pond, and a former greenhouse is now a herb garden open 7:00 to 17:00. The hotel museum in the basement of Flower Palace is free and open 5:00 to midnight; the Cozy gallery of paintings of the hotel runs 5:00 to 2:00 with a drink corner for guests. Where Miyanoshita sits on the Hakone loop is on our Hakone map, and the rest of the loop in things to do in Hakone.
Can I change money?
A 24-hour machine converts foreign currency to yen only: US, Canadian, Australian and Singapore dollars, euros, pounds, yuan, won, Hong Kong and Taiwan dollars.
What does the hotel cover if something is lost?
Under Article 15 of the terms, cash and valuables you did not declare and check at the front desk are covered up to 150,000 yen if lost through the hotel’s fault; declared items checked at the desk are covered in full unless the loss is force majeure. Baggage sent ahead is accepted if the hotel agreed beforehand and handed over at check-in.
What is Eco-stay?
On consecutive nights the hotel changes bed linens every other day while still cleaning the room daily. Ask if you want a daily change.
Who the Fujiya Hotel is for
Anyone who wants the history of Hakone in the building they sleep in, with hot-spring water in the room and a garden to walk. It suits families who can absorb the two-meal child rates and stairs in the older wings, and it is the wrong choice for a tattooed guest who wants the public bath, or for a stay likely to change inside three days.
Frequently asked questions
What time is check-in and check-out at the Fujiya Hotel?
What is the cancellation fee?
Can I use the hot spring with a tattoo?
How are children charged?
Which building should I book?
Can non-guests use the spa, pool or restaurants?
How do I get there from Tokyo?
Is the outdoor pool open?
Bottom line (2026). Check in from 15:00, out by 11:00, with late checkout at a third, half or all of the room charge; cancel four days out to pay nothing, then 30, 50 and 100 percent; children under 13 pay 70 or 50 percent; hot-spring water runs to all 120 rooms, but the spa (14:00-1:00, 5:00-11:00) and the indoor pool are guests-only and closed to tattoos; and the 1906 wings have no elevator.
Sources
Rules and figures are from the Fujiya Hotel’s official English site (fujiyahotel.jp/en): the Accommodation Terms and Conditions (PDF, amended November 1, 2024), the legal-notice page with the cancellation fees, the wellness and spa, facilities, rooms, restaurant, history and directions pages, all read on September 16, 2026.
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